Our whole company has been structured behind quality, honesty and reliability. To ensure our actions, follow our intentions, we follow the standards set out by The Royal Institution of Chartered Surveyors (RICS) and the Residential Landlord Association (RLA). We feel these bodies provide strict rules of conduct which we are committed to, providing our clients and customers with further confidence in our actions, and ensuring we uphold the reputation of the property profession.

Professional Behaviour 
We are committed, at all times, to act with integrity, avoid conflicts of interest, and avoid any actions or situations that are inconsistent with our professional obligations. 

Competence 
We are committed to complete and carry out out our professional work with due skill, care and diligence and with proper regard for the technical standards expected and required. 

Service 
Our business objective is to provide a property service superior to our competitors. we are therefore committed to ensure we carry out our professional work with expedition and with proper regard for standards of service and customer care expected of us, and to what we have committed to. We will always provide open and honest information, and never pressure clients to make decisions not within their interest. 

Training and Continuing Professional Development (CPD) 
Ensuring our competence level is superior, we are committed to the necessary procedures to ensure that all our staff are properly trained and competent to do their work. 

Complaints Handling 
We operate a complaints handling procedure and maintain a complaints log, our complaints handling procedure includes a redress mechanism approved by the RICS Regulatory Board. This procedure can be viewed here SDBP Complaints Procedure

Clients’ Money 
We always preserve the security of clients’ money entrusted to its care in the course of our practice or business. 

Professional Indemnity Insurance 
To protect our clients we ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity insurance cover which meets standards approved by the RICS Regulatory Board.

More information can be found at;
 The Royal Institution on Chartered Surveys - www.rics.org
The Residential Landlord Association - www.rla.org.uk